Support / Privacy
Only the information needed to investigate.
This notice applies to information submitted through the Brass Archive support form. It does not replace a merchant store's own customer privacy policy.
Controller and contact
Operated by ALLSoft Agency in Romania.
The controller for this support service is ALLURO TRADE EXPRESS SRL, trading as ALLSoft Agency, VAT RO42391478, Bucharest, Romania. Privacy and support-data requests can be sent to support@allsoftagency.com or submitted through the support form.
Data collected
Support request details.
The form collects the requester's name and email, Shopify store URL, theme version, design direction, issue category, problem description, technical request metadata used for abuse prevention, and one optional screenshot.
Purpose and legal basis
Ticket delivery, investigation, and response.
Information is used to create and route the ticket, prevent duplicate or abusive submissions, investigate the reported behavior, communicate a response, and improve documentation or supported theme code. Processing is necessary to provide requested theme support and, where applicable, to perform the support terms connected to the theme. Basic request metadata is also processed for the legitimate interests of securing the service, preventing abuse, and keeping an auditable support history.
Storage and access
Attachments remain private.
Ticket records use durable structured storage. Accepted screenshots use private object storage and are not exposed through a public download route. Access is limited to people and systems needed to operate support. Do not include credentials, payment information, order details, or customer personal data.
Retention and requests
Operational retention targets.
The operational target is to retain ticket records and correspondence for no longer than 24 months after their most recent support activity, and optional screenshots for no longer than 12 months after upload. Records are reviewed against these targets during support maintenance; deletion is not triggered automatically by this site. Information may be kept longer only when required by law or reasonably necessary to establish, exercise, or defend legal claims.
Depending on applicable law, a requester may ask for access, correction, deletion, restriction, portability, or object to certain processing. Email support@allsoftagency.com or open a new support ticket and reference the original ticket ID without repeating sensitive content. A requester may also contact the competent data-protection authority.
Processors
Infrastructure and ticket operations.
OpenAI provides ChatGPT Sites hosting and processes hosted site data under the terms applicable to the account. Cloudflare infrastructure provides the database and private object storage used by the site. Resend processes the minimum email data required to send the requester confirmation and the internal support notification. The receiving mailbox provider processes the resulting support correspondence. Providers may use their documented subprocessors and international transfer mechanisms.
The support site does not sell support data, use it for advertising, or intentionally place non-essential analytics or marketing cookies. Links to third-party services are governed by those services' own notices.